Service Technician

Corrugated Board Converting Division


Job Title:         Service Technician
Reports To:     Service Manager
FLSA Status:   Hourly / Non-Exempt

This job description reflects management's assignment of essential functions. It is not intended to be all-inclusive of job duties and does not prescribe or restrict the tasks that may be assigned.

Job Duties and Responsibilities

Summary of Job Duties and Responsibilities:

  • Perform equipment installations and commissioning’s at client locations
  • Perform preventative maintenance on installed equipment at client locations as required
  • Diagnose errors or technical problems on CNC equipment and determine proper solutions
  • Manage and perform all on site installation, repair, maintenance and test tasks with minimum supervision
  • Produce timely and detailed service reports and document processes
  • Cooperate with technical and sales teams and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations / briefings
  • Build positive relationship with customers


Minimum Qualifications (Education, Experience in Related Field, Skills, etc.):

  • Proven field service experience with focus on CNC machinery
  • Highly self-motivated and self-directed
  • Excellent trouble shooting and diagnostic skills
  • Able to read and interpret schematics and blueprints
  • Good working knowledge of the metric system
  • Computer skills (Microsoft office suite) required
  • Valid U.S. driver’s license

Preferred Qualifications (Certificates, Training, Licenses, and Experience):

  • Experience with Schneider controls (ELAU), Siemens (TIA) and servo drives
  • Good knowledge and background in corrugated board converting industry
  • Associates degree in engineering or relevant field
  • German and/or Spanish language skills

Other (Supervisory Responsibility, Physical Demands, Travel):

  • This position requires extensive overnight travel, usually Monday thru Friday and some weekends
  • Anticipated amount of travel: 80%, weekly, domestic and international, mainly North America and occasionally to Germany / Europe
  • Overtime required on a regular basis
  • Bends, stoops and crouches on a regular basis to repair or make adjustments on machinery
  • Must be able to frequently lift or move up to 50 lbs. with or without the assistance of crane operation
  • This position has no supervisory responsibility
  • This is a remote position and does not require relocation to the Charlotte, NC area.


Please send your contact information, salary requirement and resume to: to express interest in this open position.