Key Account Manager



Job Title:Key Account Manager
Reports To:

Vice President 

FLSA Status:Salary - Exempt

This job description reflects management's assignment of essential functions. It is not intended to be all-inclusive of job duties and does not prescribe or restrict the tasks that may be assigned.

Job Duties and Responsibilities

  • Establish and expand the relationships with new and existing key customers by continuous direct personal customer contact and proposing solutions that meet their objectives
  • Acquire a complete understanding of key account needs and requirements by collecting and analyzing client data, structure and process info
  • Creating of quotations and negotiating contract details with clients
  • Responsible for developing and achieving of sales goals through direct sales channels and on-site customer contact
  • Actively direct and oversee sales network including representatives / dealers
  • Managing communications between key clients, internal teams and headquarter in Germany
  • Collaborating with sales teams and partners to maximize profits by up-selling or cross-selling
  • Creating and presenting reports on account progress, goals and quarterly initiatives
  • Participate in and contribute to regular sales, strategy meetings and trade shows /events
  • Perform regular visits to all customer sites, office in Charlotte and HQ in Germany
  • Anticipated Amount of Travel: 50%, domestic and international, mainly USMCA area and occasionally to Germany / Europe


Minimum Qualifications (Education, Experience in Related Field, Skills, etc.):

  • Minimum of 5 years’ experience in the machine tool industry and strong knowledge of hard-fine finishing
  • Proven track record in delivering solutions based on customer needs and meeting sales goals
  • Strong negotiation skills with ability to follow-through on client contracts
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person with an aptitude in building relationships with professionals on all organizational levels
  • Highly self-motivated and self-directed
  • Computer skills (Microsoft office suite) required, and ideally experience with CRM systems
  • Valid U.S. driver’s license

Preferred Qualifications (Certificates, Training, Licenses, and Experience):

  • Strong knowledge and background in the grinding industry with a detailed understanding of cylindrical grinding operations
  • Previous experience in Account Management or Territory Sales
  • Bachelor’s degree in engineering, science, business administration, sales, or relevant field
  • CMTSE (Certified Machine Tool Sales Engineer)
  • German and / or Spanish language skills
  • This is a remote position and does not require relocation to the Charlotte, NC area.

Please send your contact information, salary requirement and resume to: to express interest in this open position.